Please do not send equipment without verbal or written pre-approval from Dive Lab

Instructions for sending Equipment to Dive Lab for Service/Repair

  Prepare Equipment for Service/Repair

FIBERGLASS REPAIRS

  • Dive Lab prefers to have the helmet/frame disassembled or partially disassembled for access to the repairs. Do not remove the helmet bottom ring. The helmet bottom ring is a Dealer Only  service item
  • All helmets must have an internal chin strap
  • At minimum remove the head cushion, EGS hose and communications. If you disassemble the helmet, do not leave random parts on the shell such as locking collar, pull pins, exhaust body, comm posts, etc.
  • If the helmet is sent in complete, you must attach current service records showing it has been serviced within the past year
  • Dive Lab may refuse to disassemble and reassemble the helmet due to helmet condition, even if service paperwork was provided. In this case Dive Lab will require the helmet to be serviced or it will be sent back As Is or complete the swing catch repair and send back disassembled
  • All prior fiberglass repair documentation must be provided. If a shell has been refinished and documentation cannot be verified, the shell will have to be refinished again. The shell will be condemned if it cannot be be restored to factory specs
  • If fiberglass damage is found during the annual service, do not reassemble the helmet prior to sending it to Dive Lab
  • Any shell with an altered serial number will not be repaired or serviced
  • See packing instructions. The equipment must be packaged properly to prevent shipping damage

Helmet Bottom Ring “Swing Catch Repair” Fiberglass & Stainless Helmets

  • Do not attempt to drill the screws out. This may result in a costly bottom ring or shell replacement
  • Dive Lab or Dealer must remove the bottom ring on fiberglass helmets to repair the swing catch holes. The helmet bottom ring is a “Dealer Only” service item. Do not remove!
  • Stainless shells must be 100% disassembled including the regulator pod
  • If the helmet is sent in complete, you must attach current service records showing it has been serviced within the past year
  • Dive Lab may refuse to disassemble and reassemble the helmet due to helmet condition, even if service paperwork was provided. In this case Dive Lab will require the helmet to be serviced, sent back As Is, or send back disassembled
  • See packing instructions. The equipment must be packaged properly to prevent shipping damage

A2.1 Annual Service/Overhaul

  • Helmets sent in for annual service must be 100% complete
  • All helmets must have an internal chin strap
  • Do not send non Kirby Morgan parts with the helmet
  • SL 17 Helmets must have a safety pin
  • If the shell or frame has been refinished, documentation from the authorized repair facility must be provided
  • Do not send in wet equipment. Wet, moldy equipment may result in a Refusal to Service and will be Returned As Is
  • See packing instructions. The equipment must be packaged properly to prevent shipping damage

  Equipment Packaging Instructions

  • Equipment must be packaged properly to prevent shipping damage
  • Complete helmets should be shipped in a hard case with sufficient padding under and around the helmet
  • If a box is used, it should be a “new” heavy duty box. There must be a minimum of 2” of padding under and around the helmet. Do not use air bags or peanuts for the main packaging material unless the equipment is double boxed
  • Ensure the equipment is “secure” and cannot move. Any movement may result in shipping damage
  • A helmet bag is not sufficient packing material
  • Damage claims will not be paid from the courier if the equipment is not packaged properly. Damage claims are between you and the courier
  • Take pictures of the equipment and packaging prior to shipping